Does Cuevision Server Monitor run as a service?

As of version 2.5, all versions of Cuevision Server Monitor except Lite run as a service

Do I need to install agents?

No, Cuevision Server Monitor is an agentless monitoring system

How many copies of Cuevision Server Monitor should I buy?

The number of copies depends on the size of your network and how you want to monitor it. There is a limit of 100 monitors that you can add to a single professional license. If your needs exceed 100 monitors or because of physical limitations such as disk space, CPU power, and RAM, you may need to install more than one copy of Cuevision Server Monitor. The amount of disk space, CPU power, and RAM that is required depends on the frequency and type of monitors that you need.

Multiple licenses are ideal for customers who need more than 100 monitors or those that want to run Cuevision Server Monitor in different locations, such as in multiple locations within the internal IP network and on the external IP network (internet) such as in cases where they want to monitor the availability and load times of web pages or check the availability of hosts. Companies with self-managed departments, a help desk, or an operations center, find multiple licenses ideal for giving each department control of what they want to monitor and how they want to be notified.

For customers that require multiple licenses, they have the option of purchasing a site license which allows for 5 installations for a total of 500 monitors in a single physical location. Enterprise customers should purchase the Enterprise license which allows unlimited installs and unlimited monitors.

I purchased an older version or I want to upgrade to professional, site or enterprise version, is there special pricing available?.

Yes, please contact sales for more information.

I am a student or educational institute, do you have any discounts available?

Yes, please contact sales for more information.

Are there any discounts available for professional affiliations?

If you are a member of the OISV, ASP, AISIP, or another software organization (please send the details), we offer a 15% discount. Please contact sales.

Where should I install Cuevision Server Monitor?

Cuevision Server Monitor can be installed on a Windows 2000, Windows 2003, or Windows XP computer. You can install Cuevision Server Monitor anywhere in the domain as long as it can see the servers it has to monitor. If you want to monitor websites, ping servers, or other devices, you can install the software on any computer that gives you the view you need. For example, if your website must be available to customers on the Internet, install the software on a computer that is outside of your internal IP network. If you want to monitor your internal website, you can install a copy internally.

How many monitors can I create?

You can create 100 monitors with the professional license and install the software on 1 machine. With the site licence, you can create 100 monitors and install the software on 5 machine for a maximum of 500 monitors. The The lite version supports up to 25 monitors and a single installation. The enterprise license supports unlimited monitors and unlimited installs within the enterprise.

I created a monitor and setup a local popup message or network message but the notification was never sent when the alert was triggered.

The messenger service must be running, make sure it is set to Automatic so that it restarts when the machine is rebooted.

Can I email or send network messages to more than one person?

Yes. Separate the names or email addresses with semicolons.

I can't start the program, it just closes or I get an error message about midas.dll, what is wrong?

If you install in more than one directory or uninstall/reinstall, midas.dll may not be registered correctly. Run regsvr32.exe /u midas.dll to unregister it, then run regsvr32.exe midas.dll to reregister it. Don't forget to include the full path of midas.dll which is the Cuevision Server Monitor home directory.

I configured an email recovery action and when I test it, I always get a message indicating that the password, username, etc may not be configured correctly?

This problem only occurs when connecting to Microsoft Exchange servers, it was resolved in version 1.0.10

Why can't I send Email through Cuevision Server Monitor? My SMTP mail server sits behind a Microsoft Proxy Server.

Make sure that the SMTP protocol is allowed through the Proxy server. Ensure that the Microsoft Proxy Client is installed on the machine that Cuevision Server Monitor is running on.

I setup the smtp settings properly for mail and I can send email to my account and other accounts in the same domain but all other emails fail, why?

You are likely trying to send mail to a server on a different domain than the one that you are on and the mail server does not allow relaying. Try using a mail server on the current domain.

How do I start Cuevision Server Monitor automatically at startup?

As of version 2.5, all versions of Cuevision Server Monitor run as a service except for Lite, so simply configure the service to start automatically. For versions prior to 2.5, place a shortcut to CuevisionSM.exe in your startup group. Right click on the shortcut icon and select the Properties command. In the target box, place your cursor at the end of the string and type in the name of the monitor list to use on startup. Place a -start command after the name of the monitor list if you would like it to start automatically.
Example: CuevisionSM.exe sample.rm -start

How do I start Cuevision Server Monitor in a minimized state at startup?

As of version 2.5, all versions of Cuevision Server Monitor run as a service except for Lite, so simply configure the service to start automatically. For versions prior to 2.5, place a shortcut to CuevisionSM.exe in your startup group. Right click on the shortcut icon and select the Properties command. In the target box, place your cursor at the end of the string and type in the name of the monitor list to use on startup. Place a -minimize command after the name of the monitor list if you would like it to start automatically and have it minimized, or you can simply use the -minimize option to minimize it without starting.
Example - start minimized: cuevisionsm.exe sample.rm -start -minimize
Example - minimize without start: cuevisionsm.exe sample.rm -minimize

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